After upgrading a clients operating system recently we found that quickbooks could not create PDFs either through the "email accounts" function, or the file > save as > pdf option.
Having run through all the the troubleshooting steps, manually we were no closer to resolving the problem. As a workaround, we had installed PDF Creator allowing the user to print to pdf and then email the file out manually, but this significantly increased the number of steps involved.
Solution
On this occasion the solution was simpler than imagined, Intuit's own PDF diagnosis tool resolved the problem.
http://support.quickbooks.intuit.com/support/Articles/SLN40733 (Solution 1)
Perhaps a misnomer on their part as it is more a repair tool than a diagnosis tool.
If you require assistance with this or any other problems then please call The PC Support Group on +44 (0)845 2233116
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